Shadwrick Vick - Lessons and Hobbies

Experience and Career History

LunaWebs.com SLC, Utah. 2/05 to current. Owner and operator of this web design and hosting business. Also known as LunaWebs - this web services firm offers web design, graphic design, print services and web hosting.

Reverse Logistics Trends,Inc. 9/02 to 01/05 - Fremont, CA. Worked as ChiefTechnical Officer as part of an exciting reverse logistics start-up association. Was instrumental in opening the doors in Septebmer2002. Maintainedall technology related items in conjunction with sales, marketing, exhibitions,websites, products and internal communication. This included email marketingcampaigns, search engine optimization, e-commerce, database maintenanceand logo/graphic design. I Still support the comany’s two websites www.rltshows.com and www.rltinc.com of (which I designed and built from the ground up) and create graphic design artwork for marketing campaigns.

CompuCreditCorporation 10/02 to 5/04 - SLC, UT. Was top performingUnit Manger in our call center. I oversaw a team of 16 representativesin bucket 6 chargeoffs. I trained, hired, mentored, coached and lookedfor ways to increase effeciency andproductivity to contribute to the bottom line. Asked to train and sharebest practices with our associates at our N.C. facility. Was recognizedas managerof the quarter site meetings several times.

ProvidianFinancial 5/98-10/02 - SLC, UT. Contributed as top performing managerin Sales and Credit Services departments. Selected as MIS Liaison for SLCand thesingle point of contact for issues regardingreporting and database administration globally. Chosen as a part of theEl Paso, TX site “ramp up“. Honored as a recipientof the “Hoeto the End of the Row” award for leadership amongst peers. Hands-on knowledgeof retention, OJT, Sales, Service, Collections and Multi-Language departments.Developed call-quality projects, implemented VRU enhancements company-wideincreasing productivity over 15%, & offered ideas for database development. Proposed month-end review criteria/metrics and rolled them out company-widesaving company thousands annually. Promoted within company to various levelsincluding: representative, coach, and manager, MIS Liaison. Created manyglobal templates for team leaders that are currently in use. Actively involvedinselecting candidates for hire, ensuring proper disciplinary action is met,and monitoring call volumes according to analyst forecasting. Assist supervisors,coaches and representatives in coaching, teaching, counseling, mentoringand training.

Formerly USWEST COMMUNICATIONS 12/97 - 4/98 - SLC, UT. Consulted consumer and business customers in telecommunication products. Role was SalesConsultant for Consumer Division. Required strong ability to understand productand probe for customers needs. Tracked individual and team productivity toensurecompanysalesquotas were metWas instrumental in refocusing attention to orientationand recruiting processes to a company well established in the telecommunicationsindustry.

Formerly MatrixxMarketing - 6/97-12/97 - Murray, UT. USHealthcare/Aetna-Project. Asa recruiting supervisor I Interviewed, screened and hired candidates foremployment. Was instrumental in training and developing junior recruiters.Fulfilled demandingquotas to fill new hire training classes. Assisted in decreasingvoluntary attrition by 50%. Attained hands-on knowledge of HR policiesand procedures. Recognized as top employee in the department forstarting-up the new recruiting programs. Promoted to recruitingsupervisor. Top Sales account coordinator of group of 40+ reps.

FamousFootwear - 5/97-6/97 - SLC, UT. As shoe salesperson in retail I servicedcustomers and consulted on footwear products. Ran cashier, arranged advertisementdisplays, and brainstormedmarketing ideas with management. Counted cash and closed out tills and store.

Challenger Schools - 3/96-8/96 - Fremont, CA. As a supervisor/ substitute teacherI oversaw duties of other staff employees who assisted students in gradespre-K through 6th. Ensured security of all students, in the absence of the chief administrators, and maintained constant communication with teachers, staff, and parents. Implemented programs such as recreation scheduling, to facilitate the staff’s understanding of their responsibilities.

Education

I have participated in various workshops and seminars in Management, Leadership,Behavioral Interviewing, Human Resources, Business Writing and Sales.

Universityof Phoenix - SLC, UT, 1998-2001, BS, Business Management.

Courses in Finance, Accounting, Statistics, Managment, International Businessand Public Relations.

Universityof Utah - SLC, UT, 1998, Courses in International Business.

Courses in French and Spanish.

BYU - Idaho - (formerlyRicks College) Rexburg, Id 1992-93 & 96-97, Associates Degree in LiberalArts.

Courses in Mandarin Chinese, Spanish, Arts & Sciences, Music. Member of variousclubs including R-Leadership, Spanish Club, ASH and Intramurals. Toured andperformed with musical group “Showtime” throughout various cities of Scottland,England&Wales.

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